Customer service is something that you can never be satisfied with. Accept the status quo and a new problem or hurdle will pop up—meaning you have to always push yourself and your customer service team to adapt to changing media and expectations.
One of the ways to do that is to regularly analyze your customer service, to see where it’s exceptional and where it’s lacking. That means looking at responses as solution-driven: How are you empathetic and engaging, how do you respond in a timely manner, and how do you offer multiple ways to provided unexpected paths to resolution?
Customer service doesn’t have to be hard—but it does have to excel. This graphic can help you figure out how to take your customer service to the next level.
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About the author:
Danny Wong is an entrepreneur, marketer and writer. He is the co-founder of Blank Label, an award-winning luxury menswear company, and leads marketing for Receiptful, a platform to supercharge all customer interactions for eCommerce stores, and Tenfold, a seamless click-to-dial solution for high-performance sales teams. To connect, tweet him @dannywong1190 or message him on LinkedIn. For more of his clips, visit his portfolio.